Why are patient surveys carried out?

Do you know how sat­is­fied your patients are? It doesn’t ’t mat­ter whether it’s a med­ical or den­tal prac­tice, a hos­pi­tal or pri­vate clin­ic — patients are becom­ing increas­ing­ly inde­pen­dent in their deci­sions and are in real­i­ty turn­ing into cus­tomers who have to be ful­ly sat­is­fied if they are to “remain cus­tomers” in the future.

The only way to increase patient satisfaction systematically is to run digital patient surveys on the spot in your medical or dental practice or hospital on a daily, continuous basis. With systematic patient surveys you can:

• Sig­nalise respect for your patients
• Mea­sure patient sat­is­fac­tion objec­tive­ly using valid patient ques­tion­naires
• Recog­nise opin­ion trends in good time
• Exploit the com­pet­i­tive and mar­ket­ing advan­tages of patient sur­veys
• Imple­ment improve­ment sug­ges­tions in QM
• Ini­ti­ate strate­gic and con­cep­tu­al improve­ment mea­sures
• Com­ply with statu­to­ry QM require­ments in the health­care sec­tor

Tar­get­ed and spe­cif­ic patient sur­veys con­duct­ed while the patient is still in the prac­tice or hos­pi­tal pro­vide a clear pic­ture of people’s opin­ions. Expe­ri­ence shows that sur­veys done sev­er­al months after treat­ment has been com­plet­ed tend to be blurred and mem­o­ries are flawed. The Say­Way sys­tem secure­ly records impor­tant details about the organ­i­sa­tion and treat­ment. Sur­vey set­tings must be indi­vid­u­al­ly designed. You can ben­e­fit from our years of expe­ri­ence:

— Dig­i­tal patient sur­veys using feed­back ter­mi­nals at the exits of your med­ical or den­tal prac­tice
— With mobile sys­tems in den­tal prac­tices, patients can com­plete the sur­vey direct­ly after treat­ment, while they are still in the chair
— Patient sur­veys via feed­back ter­mi­nals in cen­tral areas such as the out­pa­tients depart­ment, acci­dent and emer­gency, recep­tion or hos­pi­tal cafe­te­ria
— Detailed inpa­tient sur­veys using mobile sys­tems at the patients’ bed­side short­ly before dis­charge
— Online patient sur­veys via the web­site, e-mail, QR code or app

Say­Way helps you to achieve very high return rates on your patient sur­veys and obtain clear and detailed eval­u­a­tions of patient sat­is­fac­tion accord­ing to dif­fer­ent tar­get groups. You can only real­ly change things if you know exact­ly why your patients are dis­sat­is­fied or sat­is­fied! We can also help hos­pi­tals and clin­ics to reach the refer­ring doc­tors — either through an online link in the dis­charge report or at accred­it­ed med­ical events held local­ly: What do your most impor­tant doc­tors or oth­er refer­ring bod­ies think? Any per­haps more impor­tant­ly: What do the doc­tors think who do not refer patients to you?

SayWay offers an end-to-end solution for all types of survey and every healthcare facility.

— Patient sur­veys / patient feed­back
— Detailed patient sur­veys as part of dis­charge man­age­ment
— Sur­veys of doc­tors and refer­ring bod­ies
— Res­i­dents’ sur­vey in senior cit­i­zen cen­tres or shel­tered hous­ing
— Feed­back from rel­a­tives
— Sur­veys of chil­dren and young­sters in the hos­pi­tal envi­ron­ment using spe­cial ques­tion­naires
— Sur­veys of coop­er­a­tion part­ners
— Employ­ee sur­veys
— Sur­veys after events /further train­ing sem­i­nars