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Patient surveys — SayWay can show you how

Why are patient surveys carried out?

Nowadays, healthcare facilities must systematically cater for the requirements and wishes of their patients if they want to be commercially successful.

Do you know how sat­is­fied your patients are? It doesn’t ’t mat­ter whether it’s a med­ical or den­tal prac­tice, a hos­pi­tal or pri­vate clin­ic — patients are becom­ing increas­ing­ly inde­pen­dent in their deci­sions and are in real­i­ty turn­ing into cus­tomers who have to be ful­ly sat­is­fied if they are to “remain cus­tomers” in the future.


The only way to increase patient satisfaction systematically is to run digital patient surveys on the spot in your medical or dental practice or hospital on a daily, continuous basis. With systematic patient surveys you can:

• Sig­nalise respect for your patients
• Mea­sure patient sat­is­fac­tion objec­tive­ly using valid patient ques­tion­naires
• Recog­nise opin­ion trends in good time
• Exploit the com­pet­i­tive and mar­ket­ing advan­tages of patient sur­veys
• Imple­ment improve­ment sug­ges­tions in QM
• Ini­ti­ate strate­gic and con­cep­tu­al improve­ment mea­sures
• Com­ply with statu­to­ry QM require­ments in the health­care sec­tor

Patientsurvey with SayWay

The SayWay advantages at a glance

• Dig­i­tal patient feed­back at the point of expe­ri­ence in real time
• Anony­mous patient sur­veys gen­er­ate hon­est patient feed­back
• Enorme Steigerung der Rück­laufquote bei den Patien­ten­be­fra­gun­gen
• Hand­lung­sori­en­tierte und flex­i­ble Frage­bo­gen-Tech­nolo­gie
• Alert-Funk­tion bei speziellen Key­words — agieren Sie somit in Echtzeit und hal­ten Sie sich neg­a­tives Feed­back im Haus
• Automa­tisierte Auswer­tung der Patien­ten­zufrieden­heit in Echtzeit
• Über­sichtlich­es und indi­vid­u­al­isier­bares Dash­board
• Internes und externes Benchmarking/ Ver­gle­ich der Patien­ten­zufrieden­heit mit anderen Kliniken und Arzt­prax­en

How do SayWay patient surveys work in practice?

Tar­get­ed and spe­cif­ic patient sur­veys con­duct­ed while the patient is still in the prac­tice or hos­pi­tal pro­vide a clear pic­ture of people’s opin­ions. Expe­ri­ence shows that sur­veys done sev­er­al months after treat­ment has been com­plet­ed tend to be blurred and mem­o­ries are flawed. The Say­Way sys­tem secure­ly records impor­tant details about the organ­i­sa­tion and treat­ment. Sur­vey set­tings must be indi­vid­u­al­ly designed. You can ben­e­fit from our years of expe­ri­ence:

— Dig­i­tal patient sur­veys using feed­back ter­mi­nals at the exits of your med­ical or den­tal prac­tice
— With mobile sys­tems in den­tal prac­tices, patients can com­plete the sur­vey direct­ly after treat­ment, while they are still in the chair
— Patient sur­veys via feed­back ter­mi­nals in cen­tral areas such as the out­pa­tients depart­ment, acci­dent and emer­gency, recep­tion or hos­pi­tal cafe­te­ria
— Detailed inpa­tient sur­veys using mobile sys­tems at the patients’ bed­side short­ly before dis­charge
— Online patient sur­veys via the web­site, e-mail, QR code or app

Say­Way helps you to achieve very high return rates on your patient sur­veys and obtain clear and detailed eval­u­a­tions of patient sat­is­fac­tion accord­ing to dif­fer­ent tar­get groups. You can only real­ly change things if you know exact­ly why your patients are dis­sat­is­fied or sat­is­fied! We can also help hos­pi­tals and clin­ics to reach the refer­ring doc­tors — either through an online link in the dis­charge report or at accred­it­ed med­ical events held local­ly: What do your most impor­tant doc­tors or oth­er refer­ring bod­ies think? Any per­haps more impor­tant­ly: What do the doc­tors think who do not refer patients to you?

SayWay offers an end-to-end solution for all types of survey and every healthcare facility.

— Patient sur­veys / patient feed­back
— Detailed patient sur­veys as part of dis­charge man­age­ment
— Sur­veys of doc­tors and refer­ring bod­ies
— Res­i­dents’ sur­vey in senior cit­i­zen cen­tres or shel­tered hous­ing
— Feed­back from rel­a­tives
— Sur­veys of chil­dren and young­sters in the hos­pi­tal envi­ron­ment using spe­cial ques­tion­naires
— Sur­veys of coop­er­a­tion part­ners
— Employ­ee sur­veys
— Sur­veys after events /further train­ing sem­i­nars


Your con­tact 

Cathe­ri­na Holz

Key Account Man­ag­er

Fon: +49 221 677 82 33 — 0




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Say­Way installs pro­fes­sion­al B2B tablets that are made specif­i­cal­ly for us and that have been tried and test­ed in over 5,000 ter­mi­nals.


REPORTING</p> <p>The holis­tic Say­Way analy­sis solu­tion: The quick and sim­ple way to dis­cov­er what cus­tomers real­ly think and what can be improved. Online eval­u­a­tions in real time, auto­mat­ic PDF reports, alert e-mails, text analy­sis.


20 years of feed­back man­age­ment expe­ri­ence in over 20 indus­tries. We can help you to set up an effi­cient oper­a­tional and strate­gic cus­tomer feed­back process.