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Digital on-site feedback

Specially optimised for your sector:

Company’s success through feedback management

Just keep on asking your customers, employees, patients, clients, visitors, audience what they think…

Say­Way deliv­ers a sim­ple end-to-end solu­tion that enables you to turn the real day-to-day expe­ri­ences of your cus­tomers and employ­ees into use­ful infor­ma­tion for your busi­ness – whether on site or online and in any branch, shop or loca­tion.

The Say­Way feed­back sys­tem records the con­crete expe­ri­ences, expec­ta­tions and sug­gest­ed improve­ments of your cus­tomers online in real-time via a ter­mi­nal (on the floor, table or wall) or mobile tablet. Say­Way process­es this key data direct­ly on a cen­tral online plat­form and makes sure that all the rel­e­vant peo­ple and depart­ments in your com­pa­ny have a quick and trans­par­ent overview of what cus­tomers think when and as they need it. Along­side access to the online plat­form, Say­Way can also send alerts in real-time when pre­de­fined events occur in the feed­back or auto­mat­i­cal­ly send cus­tomised PDF reports to the var­i­ous con­tact per­sons by e-mail on a week­ly or month­ly basis.

Our pro­fes­sion­al feed­back solu­tion for your com­pa­ny is the result of exten­sive expe­ri­ence in many dif­fer­ent sec­tors in com­bi­na­tion with our hard­ware and soft­ware. With our expert feed­back, reports, alerts and advice on inter­nal process­es, we make sure that the voice of the cus­tomer is real­ly heard in the com­pa­ny and that it is active­ly used to steer deci­sions and improve­ments. Say­Way sup­ports the closed loop so that you can tell cus­tomers about any changes that have been made as a result of their feed­back.

The Say­Way solu­tion is the ide­al way of dis­cov­er­ing what cus­tomers expe­ri­ence on a dai­ly basis. This will improve cus­tomer loy­al­ty among exist­ing cus­tomers and help you to win new cus­tomers through a high rec­om­men­da­tion quo­ta, PR and appraisal mar­ket­ing.

5 reasons for SayWay

The standard for digital on-site feedback


1. Transparency

Say­Way trans­mits the pulse of sat­is­fac­tion from the branch­es to the head­quar­ters, cre­at­ing max­i­mum trans­paren­cy and cus­tomer prox­im­i­ty.


2. Quality management

The Say­Way online real-time report­ing sys­tem deliv­ers infor­ma­tion about neg­a­tive devel­op­ments at an ear­ly stage. This guar­an­tees that qual­i­ty lev­els can be reli­ably main­tained and increased.


3. Marketing

Say­Way sends a mes­sage to your cus­tomers: “Your opin­ion mat­ters!“ What’s more, the cus­tomer ter­mi­nals can also be used to adver­tise prod­ucts and run direct mar­ket­ing cam­paigns and the rat­ings can be used for search engine mar­ket­ing.


4. Customer loyalty and recommendations

Say­Way helps you to get to know your cus­tomers and respond to their wish­es, ideas and crit­i­cisms quick­ly. This form of active cus­tomer prox­im­i­ty gen­er­ates a high­er degree of loy­al­ty and increas­es the rec­om­men­da­tion rate in the long-term.


5. Boost turnover

Greater trans­paren­cy about sat­is­fac­tion at the point of expe­ri­ence, guar­an­teed qual­i­ty stan­dards as well as respect, cus­tomer loy­al­ty and high­er rec­om­men­da­tion rates all con­tribute to boost­ing busi­ness suc­cess.


  • Now in all Ger­man and Ital­ian branch­es. Since autumn 2016, Say­Way has been installed in Dou­glas branch­es all over Ger­many with over 500 feed­back ter­mi­nals pro­vid­ing an inno­v­a­tive feed­back solu­tion at the point of expe­ri­ence. Say­Way is help­ing the largest Ger­man per­fumery chain to see…

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