Digital on-site feedback

Say­Way deliv­ers a sim­ple end-to-end solu­tion that enables you to turn the real day-to-day expe­ri­ences of your cus­tomers and employ­ees into use­ful infor­ma­tion for your busi­ness – whether on site or online and in any branch, shop or loca­tion.

The Say­Way feed­back sys­tem records the con­crete expe­ri­ences, expec­ta­tions and sug­gest­ed improve­ments of your cus­tomers online in real-time via a ter­mi­nal (on the floor, table or wall) or mobile tablet. Say­Way process­es this key data direct­ly on a cen­tral online plat­form and makes sure that all the rel­e­vant peo­ple and depart­ments in your com­pa­ny have a quick and trans­par­ent overview of what cus­tomers think when and as they need it. Along­side access to the online plat­form, Say­Way can also send alerts in real-time when pre­de­fined events occur in the feed­back or auto­mat­i­cal­ly send cus­tomised PDF reports to the var­i­ous con­tact per­sons by e-mail on a week­ly or month­ly basis.

Our pro­fes­sion­al feed­back solu­tion for your com­pa­ny is the result of exten­sive expe­ri­ence in many dif­fer­ent sec­tors in com­bi­na­tion with our hard­ware and soft­ware. With our expert feed­back, reports, alerts and advice on inter­nal process­es, we make sure that the voice of the cus­tomer is real­ly heard in the com­pa­ny and that it is active­ly used to steer deci­sions and improve­ments. Say­Way sup­ports the closed loop so that you can tell cus­tomers about any changes that have been made as a result of their feed­back.

The Say­Way solu­tion is the ide­al way of dis­cov­er­ing what cus­tomers expe­ri­ence on a dai­ly basis. This will improve cus­tomer loy­al­ty among exist­ing cus­tomers and help you to win new cus­tomers through a high rec­om­men­da­tion quo­ta, PR and appraisal mar­ket­ing.