SayWay delivers a simple end-to-end solution that enables you to turn the real day-to-day experiences of your customers and employees into useful information for your business – whether on site or online and in any branch, shop or location.
The SayWay feedback system records the concrete experiences, expectations and suggested improvements of your customers online in real-time via a terminal (on the floor, table or wall) or mobile tablet. SayWay processes this key data directly on a central online platform and makes sure that all the relevant people and departments in your company have a quick and transparent overview of what customers think when and as they need it. Alongside access to the online platform, SayWay can also send alerts in real-time when predefined events occur in the feedback or automatically send customised PDF reports to the various contact persons by e-mail on a weekly or monthly basis.
Our professional feedback solution for your company is the result of extensive experience in many different sectors in combination with our hardware and software. With our expert feedback, reports, alerts and advice on internal processes, we make sure that the voice of the customer is really heard in the company and that it is actively used to steer decisions and improvements. SayWay supports the closed loop so that you can tell customers about any changes that have been made as a result of their feedback.
The SayWay solution is the ideal way of discovering what customers experience on a daily basis. This will improve customer loyalty among existing customers and help you to win new customers through a high recommendation quota, PR and appraisal marketing.
Now in all German and Italian branches. Since autumn 2016, SayWay has been installed in Douglas branches all over Germany with over 500 feedback terminals providing an innovative feedback solution at the point of experience. SayWay is helping the largest German perfumery chain to see…