Satisfied with your membership and the offering?
The feedback system for your gym
Use the digital and tablet-based route to your members.
Your members spend a lot of time in your club or chain. Identification and passion run high, so they should go home satisfied after their training. Get customer feedback and ask targeted questions that really interest you. Customer feedback stays in your hands. Customized reporting and dashboards help you draw the right conclusions.
Use the SayWay floor stand system and continuously check success-critical parameters. What aspects are important to your customers, where is there room for improvement? Customers give their feedback during training or immediately afterwards. The rating remains invisible for other customers and gives you the chance to evaluate the feedback to increase customer satisfaction.
Once you have integrated the SayWay system into your business, it’s easy to use the infrastructure for special surveys to collect customer addresses, recruit members, evaluate new equipment and training, or select the trainer of the year. Every campaign boosts your customer involvement.
Gym staff are of prime importance and generate the highest costs. Only good staff are able to produce satisfied members and make a contribution to the overall bottom line. Good staff are satisfied staff. Use our SayWay feedback system for recurring staff surveys. Quickly identify problems in the working environment or grievances in individual departments and respond to the needs of your staff.
Feedback under control
Member satisfaction is not a given. SayWay gives dissatisfied members the opportunity to offload their frustration in a protected environment instead of spreading their opinion freely on the Internet. This allows you to act with confidence and without external pressure.
What SayWay can do for your fitness business
Your business is unique, just like your members. That’s why custom solutions are part and parcel of our philosophy at SayWay. Together, we adapt questions and feedback evaluations to your needs. Here we draw on proven questions about quality, service and ambiance.
Create feedback questionnaires according to your needs
Receive customized reporting
Use industry standards
Boost your business and increase your sales:
through a state-of-the-art feedback system
Because the more you know about your customers, the better you can meet their expectations. And satisfied customers are not just loyal customers, they also recommend your company to others.
Any questions? Let us advise you
We will be happy to answer your questions in a personal conversation
Please fill out the contact form and we will get back to you as soon as possible. We look forward to collaborating with you.