When designing our feedback surveys, our fundamental maxim is that nothing is impossible. Our entire 20 years of online and digital research experience flow into this process. You may opt for different types of questions, filters or rotations, for example, or choose to have your corporate identity integrated into the questionnaire layout. Films or books can also be incorporated in the surface. Customer feedback, market research projects or marketing campaigns: Whatever your needs, we can find the right digital solution for your POS/POI.
Of course, SayWay questionnaires can also be called up from any terminal via a link, e-mail or QR code. Our software is responsive; that means the presentation and resolution of the questionnaire is optimised depending on which terminal is being used. Holders of a loyalty card, for example, may be sent an online questionnaire after they have made a purchase, or employees sent a link inviting them to participate in the survey. SayWay feedback technology can also be integrated into existing terminals or hardware systems.
Our platform can be used all over the world and using any official language. Our systems are already in use in over 30 countries with over 20 different languages. Customers can select the language they want easily using the flag symbols. SayWay can, of course, also organise a professional translation of the questionnaires for you, if you require.
SayWay systems are designed to be connected to the Internet permanently via Wi-Fi or M2M-SIM. However, it is essential that they can be used off-line, too. This means that feedback data can be stored on your tablet even if there is no online connection. When the system recognises that a stable connection is available again, the data is transmitted to the SayWay server. This guarantees that no data is ever lost.
It goes without saying that the Sayway system also allows for free text entries. This is really important because dissatisfied customers in particular feel the need to express their grievances in detail. What’s more, free text entries provide you with ideas, praise and suggestions in real-time which may help you to optimise your range of products or services on a continual basis. The SayWay text analysis tool can be used to clean, assess and classify the entries automatically.
The entire infrastructure of the SayWay feedback terminals can be remotely controlled from our headquarters in Cologne quite easily. This means that new questionnaires at large chain organisations can be fed in quickly and easily (for example, if you are running a special campaign, after renovations or for an employee survey). Upgrades and updates or service measures can also be managed centrally from the SayWay headquarters. As a fixed service component, your SayWay systems will be continually supported and monitored with regard to online status and survey operations.