Did you enjoy your meal and how was the service?

Customer surveys in real time

Get feedback and optimize your business.

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The feedback system for your restaurant

Use the digital and tablet-based route to your customers

Whether in a small restaurant or a large chain, your customers should be satisfied when they leave your restaurant. Ask targeted questions that really interest you. Customer feedback stays in your hands. Customized reporting and dashboards help you draw the right conclusions.

Possible applications
Product & toolbox
Survey & reporting
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Appointment for consultation

Possible applications

At the exit

The emotional check-out at the end of a meal is a sign of appreciation gauging the opinion of your diners. At the same time, it offers you the opportunity to quickly record their impressions and experience hassle-free and to devise measures from them. The rating remains invisible to other diners and gives you the chance to evaluate the feedback to increase customer satisfaction.

At the table

The customer wants to pay and is waiting for the serving staff. The perfect moment to collect feedback. SayWay has developed a bill folder especially for the hospitality industry, which is presented to the diner. When they open the folder, they immediately see the first question on the integrated tablet. A short survey collects valuable information and playfully shortens the diner’s waiting time.

In company catering

The daily meal is a key component in staff satisfaction and part of corporate culture. The quality of the company canteen or caterer plays a significant role in this. With the SayWay Feedback System, you can collect daily staff feedback and thus ensure your company catering continues to meet the demands of your workforce.

Feedback under control

Diner satisfaction is not a given. SayWay gives dissatisfied customers the opportunity to offload their frustration in a protected environment instead of spreading their opinion freely on the Internet. This allows you to act with confidence and without external pressure.

What SayWay can do for your catering business

Measure diner satisfaction

Whether it’s a small business or a chain, get accurate, real-time customer feedback every day. Reporting and alerts ensure that every piece of feedback is received.

Get in touch with customers

Respond to specific inquiries from individual diners systematically and directly via the integrated Ticket Tool, which forwards the inquiries to the responsible department.

Devise measures

Use the SayWay Action Planner to devise tailored actions from customer feedback and measure success against defined KPIs.

Effective marketing tool

Surveys give your diners the sense they can actively shape and be part of your brand. Leverage this valuable feedback and incorporate it to attract attention on your website and social media channel using our widget.

Closed loop process

At your side we help you to process and leverage the feedback to then communicate the results to your target group.

Full flexibility

Your restaurant is unique, just like your diners. That’s why custom solutions are part and parcel of our philosophy at SayWay. Together, we adapt questions and feedback evaluations to your needs. Here we draw on proven questions about quality, service and ambiance.

Create feedback questionnaires according to your needs.

Customized questionnaires and SayWay feedback software provide accurate feedback to your most pressing questions.

Use our industry-specific and proven tools and experience for optimum results.

We offer special solutions for restaurants and company and hotel catering that are ideal for your business.

Receive customized reporting

We offer custom solutions for your information needs and operational processes.

Technical setup of alert systems and dashboards quickly bring feedback to the responsible departments.

Automated PDF reports provide continuous feedback and transparent information sharing.

Use industry standards

The SayWay driver analysis is now considered a standard tool in the hospitality sector. Here, only dissatisfied customers are asked about what drives their dissatisfaction in order to quickly identify areas for action.

More and more restaurants are turning to the U.S. Net Promoter Score (NPS), a feedback concept that measures loyalty, satisfaction and likelihood of referral.

Boost your business and increase your sales:

through a state-of-the-art feedback system

Because the more you know about your customers, the better you can meet their expectations. And satisfied customers are not just loyal customers, they also recommend your company to others.

Transparency

SayWay collects customer satisfaction data in real time. For you, this means transparency. For your customers, it signals your appreciation and interest.

Quality management

Our real-time reporting via the digital dashboard flags up undesirable developments early on, but also lets you know when things are going well.

Marketing

Use your SayWay terminal for marketing: promote products and direct marketing campaigns and use the submitted reviews for your search engine marketing.

Customer loyalty and referrals

By responding swiftly to requests, suggestions and criticism you stay close to your customers. Something customers really notice: boosting loyalty and referral rates long term.

Any questions? Let us advise you

We will be happy to answer your questions in a personal conversation

Please fill out the contact form and we will get back to you as soon as possible. We look forward to collaborating with you.