Does the stay meet all expectations?

Guest surveys in real time

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The feedback system for your hotel business

Use our digital solutions for fast and direct feedback on site.

Whether in a small bed and breakfast or a large hotel chain, your guests should be satisfied during their stay.
With SayWay, you have the opportunity to obtain feedback on those success-critical parameters at the moment of customer experience. The customer feedback always remains in your hands.

Possible applications

It is not uncommon for guests to be presented with a paper questionnaire at the end of their stay. Filling it out can be time-consuming. For the guest and also for you during the evaluation. With our feedback system, you offer your guest an easy and digital way to provide valuable feedback in real time. Simply give each guest a tablet upon check-out and reveal the drivers of satisfaction and dissatisfaction.

For meetings and events: Have you got the room temperature, the technical equipment, the catering right? These are important questions when organizing events and meetings. Shortcomings must be quickly remedied here in order to satisfy and retain customers. Integrate the SayWay floor stand system into the event area and get direct feedback. Use our alert system to find out immediately when guests are lacking something and respond quickly to their needs.

Good, mediocre or bad food impacts your hotel guest’s overall satisfaction and hotel food should ideally ensure referrals. Use our floor stand system or our innovative bill folder to gather feedback from your guests. This gives the guest a folder with the bill and a tablet to answer key satisfaction questions during the payment process.

Cleanliness and ambiance are make or break criteria for any wellness, sauna, swimming or fitness area. Find out which offerings and services are well received and which need to be improved to satisfy your guests. The real-time reporting and alert emails also immediately flag up any grievances and allow you to react – ideally while the customer is still in the wellness and sports area.

Good hotel catering staff are a scarce commodity and generate the highest costs. Only good staff are able to produce satisfied customers and make a contribution to the overall bottom line. Good staff are satisfied staff. Use our SayWay feedback system for recurring staff surveys. Quickly identify problems in the working environment or grievances in individual departments and respond to the needs of your employees.

Feedback under control

Guest satisfaction is not a given. SayWay gives dissatisfied customers the opportunity to offload their frustration in a protected environment instead of spreading their opinion freely on the Internet. This allows you to act with confidence and without external pressure.

What SayWay can do for your hotel business


Measure guest satisfaction

Whether you’re a small hotel or a chain, get accurate, real-time customer feedback every day. Reporting and alerts ensure that every piece of feedback is received.

Get in touch with guests

Respond to specific inquiries from individual guests systematically and directly via the integrated Ticket Tool, which forwards the inquiries to the responsible department.

Devise measures

Use the SayWay Action Planner to devise tailored actions from guest feedback and measure success against defined KPIs.

Effective marketing tool

Surveys give your guests the sense they can actively shape and be part of your brand. Leverage this valuable feedback and incorporate it to attract attention on your website and social media channel using our widget.

Closed loop process

At your side we help you to process and leverage the feedback to then communicate the results to your target group.

Full flexibility

Your hotel is unique, just like your guests. That’s why custom solutions are part and parcel of our philosophy at SayWay. Together, we adapt questions and feedback evaluations to your needs. Here we draw on proven questions about quality, service and ambiance.

Create feedback questionnaires according to your needs.

Customized questionnaires and SayWay feedback software provide accurate feedback to your most pressing questions.
Use our industry-specific and proven tools and experience for optimum results.
We offer special solutions for every area of your hotel business: service, room cleaning, wellness and sports area, hospitality/catering, etc.

Receive customized reporting

We offer custom solutions for your information needs and operational processes.
Technical setup of alert systems and dashboards quickly bring feedback to the responsible departments.
Automated PDF reports provide continuous feedback and transparent information sharing.

Use industry standards

The SayWay driver analysis is now considered a standard tool in the hotel industry. Here, only the dissatisfied guests are asked what drives their dissatisfaction in order to quickly identify fields of action.
More and more companies in the trade are turning to the U.S. Net Promoter Score (NPS), a feedback concept that measures loyalty, satisfaction and likelihood of recommendation.

Boost your business and increase your sales:

through a state-of-the-art feedback system

Because the more you know about your customers, the better you can meet their expectations. And satisfied customers are not just loyal customers, they also recommend your company to others.



SayWay collects customer satisfaction data in real time. For you, this means transparency. For your customers, it signals your appreciation and interest.

Quality management

Our real-time reporting via the digital dashboard flags up undesirable developments early on, but also lets you know when things are going well.


Use your SayWay terminal for marketing: promote products and direct marketing campaigns and use the submitted reviews for your search engine marketing.

Customer loyalty and referrals

By responding swiftly to requests, suggestions and criticism you stay close to your customers. Something customers really notice: boosting loyalty and referral rates long term.

Any questions? Let us advise you

We will be happy to answer your questions in a personal conversation

Please fill out the contact form and we will get back to you as soon as possible. We look forward to collaborating with you.