Does the stay meet all expectations?
The feedback system for your hotel business
Use our digital solutions for fast and direct feedback on site.
Whether in a small bed and breakfast or a large hotel chain, your guests should be satisfied during their stay.
With SayWay, you have the opportunity to obtain feedback on those success-critical parameters at the moment of customer experience. The customer feedback always remains in your hands.
Possible applications
It is not uncommon for guests to be presented with a paper questionnaire at the end of their stay. Filling it out can be time-consuming. For the guest and also for you during the evaluation. With our feedback system, you offer your guest an easy and digital way to provide valuable feedback in real time. Simply give each guest a tablet upon check-out and reveal the drivers of satisfaction and dissatisfaction.
For meetings and events: Have you got the room temperature, the technical equipment, the catering right? These are important questions when organizing events and meetings. Shortcomings must be quickly remedied here in order to satisfy and retain customers. Integrate the SayWay floor stand system into the event area and get direct feedback. Use our alert system to find out immediately when guests are lacking something and respond quickly to their needs.
Good, mediocre or bad food impacts your hotel guest’s overall satisfaction and hotel food should ideally ensure referrals. Use our floor stand system or our innovative bill folder to gather feedback from your guests. This gives the guest a folder with the bill and a tablet to answer key satisfaction questions during the payment process.
Cleanliness and ambiance are make or break criteria for any wellness, sauna, swimming or fitness area. Find out which offerings and services are well received and which need to be improved to satisfy your guests. The real-time reporting and alert emails also immediately flag up any grievances and allow you to react – ideally while the customer is still in the wellness and sports area.
Good hotel catering staff are a scarce commodity and generate the highest costs. Only good staff are able to produce satisfied customers and make a contribution to the overall bottom line. Good staff are satisfied staff. Use our SayWay feedback system for recurring staff surveys. Quickly identify problems in the working environment or grievances in individual departments and respond to the needs of your employees.
Feedback under control
Guest satisfaction is not a given. SayWay gives dissatisfied customers the opportunity to offload their frustration in a protected environment instead of spreading their opinion freely on the Internet. This allows you to act with confidence and without external pressure.
What SayWay can do for your hotel business
Full flexibility
Your hotel is unique, just like your guests. That’s why custom solutions are part and parcel of our philosophy at SayWay. Together, we adapt questions and feedback evaluations to your needs. Here we draw on proven questions about quality, service and ambiance.
Create feedback questionnaires according to your needs.
Receive customized reporting
Use industry standards
Boost your business and increase your sales:
through a state-of-the-art feedback system
Because the more you know about your customers, the better you can meet their expectations. And satisfied customers are not just loyal customers, they also recommend your company to others.
Any questions? Let us advise you
We will be happy to answer your questions in a personal conversation
Please fill out the contact form and we will get back to you as soon as possible. We look forward to collaborating with you.
