SayWay is an innovative end-to-end solution for systemically charting customer satisfaction: Modern hardware, flexible feedback software together with clear and very flexible online reporting system. These three components are perfectly attuned to one another and are quick and easy to use on-site and online.
The robust hardware, optimised for use at the point of experience, is developed and produced exclusively by SayWay. With our floor stand systems, counter-top solutions and wall-mounted terminals, we can virtually always find the ideal solution for all possible uses and feedback situations. But SayWay can also cater for individual requirements when you are digitalising your point of sale.
Right at the software development stage, we have always systematically looked at things from the perspective of your target group. Big buttons, attractive rating scales and an optimum feedback screen arrangement are all designed to motivate as many customers as possible to participate and generally leave them with a positive feeling.
Our questionnaires offer lots of possibilities for individual design and content. The layout can easily be customised to match your corporate identity. The multilingual capacity, flexible scales and a variety of question types all help to gather as much information as possible. In addition to input via the survey terminals, feedback can also be recorded online, by e-mail or as a QR code.
SayWay tells you exactly what your customers experience when they are making a purchase or using a service. This information is provided in real-time, from every location and in an actionable format. Our online reporting system helps you to integrate the customer’s voice into your decisions effectively every day.
Various parameters, special analyses, automatic text analysis: Every dashboard and PDF e-mail report is tailor-made to suit your individual requirements and give you the information that interests you.
One of our chief concerns is to help our customers to use the data gathered productively. A competent team of analysts, project managers and consultants and advisers is there to help you as you use SayWay to put the customer at the centre of all your activities. We implement feedback management concepts, continuously monitor the incoming data and recommend the measures to be taken.
Customer centricity is the magic word that enables you to see things from the customer’s point of view with the help of SayWay.