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End-to-end solution

The standard for digital on-site feedback

Say­Way is an inno­v­a­tive end-to-end solu­tion for sys­tem­i­cal­ly chart­ing cus­tomer sat­is­fac­tion: Mod­ern hard­ware, flex­i­ble feed­back soft­ware togeth­er with clear and very flex­i­ble online report­ing sys­tem. These three com­po­nents are per­fect­ly attuned to one anoth­er and are quick and easy to use on-site and online.

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feedbackterminal-tablet-touch-feedback

Feedback hardware

Feedback terminals developed for use at the point of experience

The robust hard­ware, opti­mised for use at the point of expe­ri­ence, is devel­oped and pro­duced exclu­sive­ly by Say­Way. With our floor stand sys­tems, counter-top solu­tions and wall-mount­ed ter­mi­nals, we can vir­tu­al­ly always find the ide­al solu­tion for all pos­si­ble uses and feed­back sit­u­a­tions. But Say­Way can also cater for indi­vid­ual require­ments when you are dig­i­tal­is­ing your point of sale.

Feedback software

Specially optimised for feedback terminals

Right at the soft­ware devel­op­ment stage, we have always sys­tem­at­i­cal­ly looked at things from the per­spec­tive of your tar­get group. Big but­tons, attrac­tive rat­ing scales and an opti­mum feed­back screen arrange­ment are all designed to moti­vate as many cus­tomers as pos­si­ble to par­tic­i­pate and gen­er­al­ly leave them with a pos­i­tive feel­ing.

Our ques­tion­naires offer lots of pos­si­bil­i­ties for indi­vid­ual design and con­tent. The lay­out can eas­i­ly be cus­tomised to match your cor­po­rate iden­ti­ty. The mul­ti­lin­gual capac­i­ty, flex­i­ble scales and a vari­ety of ques­tion types all help to gath­er as much infor­ma­tion as pos­si­ble. In addi­tion to input via the sur­vey ter­mi­nals, feed­back can also be record­ed online, by e-mail or as a QR code.

Feedback online reporting

Intelligent reporting tool for all platforms

Say­Way tells you exact­ly what your cus­tomers expe­ri­ence when they are mak­ing a pur­chase or using a ser­vice. This infor­ma­tion is pro­vid­ed in real-time, from every loca­tion and in an action­able for­mat. Our online report­ing sys­tem helps you to inte­grate the customer’s voice into your deci­sions effec­tive­ly every day.

Var­i­ous para­me­ters, spe­cial analy­ses, auto­mat­ic text analy­sis: Every dash­board and PDF e-mail report is tai­lor-made to suit your indi­vid­ual require­ments and give you the infor­ma­tion that inter­ests you.

SayWay services

Our services for you

One of our chief con­cerns is to help our cus­tomers to use the data gath­ered pro­duc­tive­ly. A com­pe­tent team of ana­lysts, project man­agers and con­sul­tants and advis­ers is there to help you as you use Say­Way to put the cus­tomer at the cen­tre of all your activ­i­ties. We imple­ment feed­back man­age­ment con­cepts, con­tin­u­ous­ly mon­i­tor the incom­ing data and rec­om­mend the mea­sures to be tak­en.

 

Cus­tomer cen­tric­i­ty is the mag­ic word that enables you to see things from the customer’s point of view with the help of Say­Way.

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