Digital Patient Surveys
The known problem
Time and cost consuming quality management
Paper-based quality management is time-consuming, tedious and therefore expensive. Valuable time is lost in the creation, printing, distribution and collection of paper questionnaires. The response rate is also poor. The evaluation of the results usually takes several weeks. Results are therefore not available in a timely manner. As a result, measures can only be derived with a significant time delay. It is not possible to react quickly to problems.
Our solution
Digital patient surveys with SayWay med
With SayWay med, healthcare organizations conduct all surveys digitally and simply make patients, employees and management more satisfied.
SayWay med surveys allow all conceivable question types, free text fields, splitting questions along the desired or legally specified criteria. Questionnaires are suitable for various displays and are designed according to your CI specifications. We offer a suitable solution for every location. Whether as a floor stand, space-saving wall and counter system or as a mobile tablet – our systems are robust, water-repellent and optimized for durability. In addition, surveys can be integrated into bedside-tablet and entertainment terminals.
The SayWay med evaluation platform provides round-the-clock insight into the collected data and prepares it graphically. – Simple, efficient, in real time. Evaluations are individually configurable. Access can be personalized via a role and rights system.
Your results
30% time savings and simply more results
The time-consuming creation, distribution and evaluation of paper surveys is eliminated. Feedback submission is simple, fast and intuitive. Results from more feedbacks are available immediately. Measures can be derived and implemented directly.
Always on the pulse of patients
With SayWay med, you survey different target groups (patients, relatives, employees, referring physicians, emergency service personnel) in different contexts (e.g. on the ward, in outpatient departments, in the patient room, in waiting areas, at discharge, etc.).
Collect feedback on-site, not on social media!
With SayWay med, you permanently establish the patient and employee perspective in your organization. Cost-effectively, you reach target audiences in “moments of truth” where you receive sincere, concrete feedback. Send a clear signal of appreciation to your target audience. Motivate your employees through praise and recognition of satisfied patients.
Secure an edge over competitors through patient centricity.
Customer testimonials on patient surveys
Prof. Maria Eberlein-Gonska
Head of the Central Quality and Medical Risk Management Department
University clinic Carl Gustav Carus Dresden
“On the subject of digital feedback with SayWay med, we have learned a lot. The idea arose from digital feedback in other service areas with the clear advantage of immediate or faster action in the event of dissatisfaction. Above all, an important driving force was that of locating the responsibility for complaint processing from the central area of quality and medical risk management to the responsible areas, so that the contact persons can react immediately to the report and initiate improvement measures.”
Oliver Steidle
Head of the Quality Management and Clinical Risk Management Unit
University Clinic Essen
“We are very pleased with the establishment of the electronic feedback system. We can now even better determine which processes can and must be improved for our patients and for our visitors. The foolproof operation of the feedback system also makes it easier and more attractive for our older patients and guests. A flexible dashboard makes a general but also a more precise overview of all feedbacks very easy.”
Julius Bylitza
Quality and process commitment
Asklepios Clinic Hamburg
“We decided to establish an electronic feedback system in addition to the existing paper-based continuous patient survey. During the planning and development phase, we received excellent support from the SayWay med team. Through the features offered by SayWay med, we have the possibility to individually evaluate the satisfaction of our patients and to react adhoc to the feedback.”
Your advantages
The solution for digital patient surveys
Here’s what you get:
- Up to 30% time savings
- More results
- Immediate data evaluation
- Signal of appreciation to patients and staff
- Keep complaints in-house
Frequently asked questions / FAQs on digital patient surveys
What are the benefits of digital patient surveys?
30% time savings and simply more results with digital patient surveys. Paper-based quality management is time-consuming, tedious and therefore expensive. With SayWay med, hospital organizations conduct all surveys digitally and simply make patients, staff and management more satisfied. Measure patient satisfaction in real time digitally on-site whether in the clinic, rehab, nursing area or practice.
Why is the patient survey important in the hospital?
The opinions of your hospital patients are crucial to the success of your clinic. Survey patients digitally in real time. Save time and money by eliminating paper surveys. Take advantage of the Hospital Future Act KHZG.
How can I save money when implementing digital patient surveys in hospitals?
SayWay’s digital patient survey is eligible for funding under the Hospital Futures Act. Using the contact request and other flexible question types, the SayWay system enables real and direct interaction between patients and the hospital. A proven automated notification system and hospital information system (HIS) connections can be used. Digitize now with the SayWay patient survey solution. You too can take advantage of the opportunities offered by the KHZG.
Does the IT infrastructure need to be adapted in order to survey patients digitally?
No intervention in the IT infrastructure is required to use the digital patient survey with SayWay med. SayWay med terminals are permanently connected to the Internet (via WLAN or 4G). Data transmission is automatic and immediate – a prerequisite for being able to respond promptly to feedback.
SayWay med patient survey systems are operated exclusively in TÜV and ISO 27001 certified data centers in Germany. Patient data is AES-256bit encrypted, connections with SayWay med are secured using TLS. The SayWay med offering is fully compliant with the European General Data Protection Regulation (GDPR).