Was the service to your complete satisfaction?

Customer survey in real-time

Get feedback and save time and money

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We make your customers’ lives better and make you successful as a result

Get to know your customers and their needs

Satisfied customers are profitable customers. Expanding choice and rising expectations make it harder and harder to satisfy customers. We help you understand your customers better and respond to their needs.

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Why is it so important?
How does it work?
What advantages does it bring?
How may I book a consultation?

Customer survey as a success factor

The opinions of your customers are crucial to the success of your business. So it’s important you know your customers and their experience and tap into this for your own benefit.

Studies show that customer satisfaction and the economic success of a company are closely linked.

Developing and maintaining your customerbase stabilizes sales and offers strong upselling potential.

Satisfied customers tell others about their experience and thereby guarantee an uplift in sales.

Satisfied, loyal and returning customers secure sales and save marketing and service costs.

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Customer satisfaction thanks to customer focus

Managing customer satisfaction is about understanding your customers’ needs and problems. SayWay helps you get to know your customers better by measuring their experience on the ground with the perfect customer survey.

With SayWay’s customer survey you increase customer satisfaction and increase your success

Measure satisfaction with a system

We reach your customers daily at all relevant touchpoints, on-site via SayWay feedback terminals or digitally via online surveys.

Measure in real time and get ahead

With our tablet feedback systems, we collect and deliver relevant customer satisfaction data from each location on a daily basis and make it available to you.

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A multi-layered question system is the path to success

We want precise answers to bring about a positive effect. So for us it’s not just about gauging how satisfied your customers are, but also finding out why. With our questionnaire software we offer you a professional, multi-layered and digital option. Single questions, question rotations, integration of pictures, question filters and more all form the basis of professional feedback management.

Here we take into account the specifics of your sector. Our proven surveys and questionnaires from over 20 sectors include those indicators contributing to customer satisfaction within your industry.
What are the reasons for dissatisfaction? What is key for customer retention? Which issues are pivotal here? Together we find out.

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Get data and analytics right with our SayWay Customer Experience Management Platform.

Get real-time reporting based on current customer feedback and respond to it quickly and effectively.

Answer specific inquiries from individual customers systematically and directly using the integrated Ticket Tool.

Set alerts to send critical feedback immediately to responsible departments and employees.

Use our automatic text analysis allowing you to capture even large amounts of data.

Use the Action Planner to devise adequate measures using customer feedback and then measure success.

Make your customer’ reviews transparent on your website or social media presence with our widget.

Keep abreast and secure information flows with customized dashboards and PDF reports.

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Leverage customer feedback efficiently with the closed loop process

MEASURE FEEDBACK

ANALYZE

UNDERSTAND

ACT

COMMUNICATE

MEASURE FEEDBACK

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Benefit from the cooperation with SayWay

Secure your revenues

Understand your customers better and foster a stable customer relationship. Increase your sales by upselling to particularly loyal existing customers.

Ensure new customers

Recommendations are essential, not least because of the importance of online reviews. Satisfied customers tell others about their experience and trigger new business.

Save costs

Satisfied customers need less support and recruit new customers for you. This means lower spending on service and marketing.

Make your work more efficient

You and your staff receive new and ready-to-use data sets and reports on a daily basis, which can be channeled directly into your work.

Give your customers added value

SayWay shows your customers you care about them. At the same time, ease of use without registration, mail or phone calls makes it simple to get in touch with you.

Make SayWay your SayWay

Communicate with your customers in your own way: We adapt text, questions and designs to your requirements and the CI of your company.

Discover the possibilities

Customer satisfaction is the most important indicator for SayWay, but marketing campaigns or targeted market research can also be implemented with the system.

Take advantage of our support

Each device is professionally monitored, maintained, and can be remotely updated with new content.

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Any questions about customer survey?

We would be happy to consult you in a personal conversation

Give your customers added value
Secure your revenues by loyal customers
Receive a plan non-binding and free of charge

Please simply fill out the contact form and we will get back to you as soon as possible.