Was the advice and service to your complete satisfaction?
The feedback system for the auto trade
Use the digital and tablet-based route to your customers.
Whether at the dealership or the workshop, your customers should be satisfied when they leave your premises. Ask targeted questions that really interest you. Customer feedback stays in your hands. Customized reporting and dashboards help you draw the right conclusions.
Possible applications
Use the SayWay floor stand system and continuously check success-critical parameters. What areas are important to your customers, where is there room for improvement? Customers give their feedback during the decision-making process or immediately after closing the sale. The rating remains invisible for other customers and gives you the chance to evaluate the feedback to increase customer satisfaction.
Buying a car is only the start to customer loyalty. Only satisfied customers remain loyal and become repeat buyers. Get to know your existing customers better and ask for feedback, for instance through personalized and automated emails sent after a workshop visit.
Once you have integrated the SayWay system into your business, you can use it for all kinds of surveys. Planning a remodel, promotional activities, or special offers? Use customer feedback to take the action that meets your customers’ needs.
Good staff at your workshop or car dealership are a scarce commodity and generate the highest costs. Only good staff are able to produce satisfied customers and contribute to the overall bottom line. Good staff are satisfied staff. Use our SayWay feedback system for recurring staff surveys. Quickly identify problems in the working environment or grievances in individual departments and respond to your staff.
Feedback under control
Customer satisfaction is not a given. SayWay gives dissatisfied customers the opportunity to offload their frustration in a protected environment instead of spreading their opinion freely on the Internet. This allows you to act with confidence and without external pressure.
What can SayWay do for your business
Full flexibility
Your business is unique, just like your customers. That’s why custom solutions are part and parcel of our philosophy at SayWay. Together, we adapt questions and feedback evaluations to your needs. Here we draw on proven questions about quality, service and ambiance.
Create feedback questionnaires according to your needs.
Receive customized reporting
Use industry standards
Boost your business and increase your sales:
through a state-of-the-art feedback system
Because the more you know about your customers, the better you can meet their expectations. And satisfied customers are not just loyal customers, they also recommend your company to others.
Any questions? Let us advise you
We will be happy to answer your questions in a personal conversation
Please fill out the contact form and we will get back to you as soon as possible. We look forward to collaborating with you.
