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Service

We keep the fire going

You get results. We do the rest.

Say­Way sees itself as a full-ser­vice provider. We make sure that hard­ware and soft­ware are per­fect­ly aligned. We devel­op and pro­gramme the per­fect ques­tion­naires and cam­paigns in close con­sul­ta­tion with our cus­tomers. Our ser­vice team based in Cologne mon­i­tors the sys­tems in over 30 coun­tries and makes sure that the data are safe­ly trans­mit­ted. We swap sur­veys by remote con­trol and make sure that the right ques­tion­naires end up on the right sys­tems even in the case of com­plex branch sys­tems.

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Project management and support

The Say­Way ser­vice team runs feed­back projects in over 25 coun­tries from the Cologne head­quar­ters. Here, feed­back man­age­ment con­cepts are devel­oped, ques­tion­naires pro­grammed, sys­tems sent and sup­port queries processed quick­ly and flex­i­bly.

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Data Analytics

The Say­Way online real-time report­ing sys­tem is a pow­er­ful tool for man­ag­ing the flow of dai­ly feed­back. But for inter­na­tion­al groups, in par­tic­u­lar, it is impor­tant to dig deep­er into the avail­able data mate­r­i­al from time to time. Our team has plen­ty of expe­ri­ence in mar­ket research and will be hap­py to sup­port you here with spe­cial analy­ses and rec­om­men­da­tions.

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Consulting

Inte­grat­ing on-site feed­back sys­tems at a num­ber of loca­tions must be well-planned. Choos­ing the loca­tion, com­mu­ni­cat­ing solu­tions to employ­ees, devel­op­ing var­i­ous ques­tion­naires, man­ag­ing access to online report­ing etc. The PM team can help you to devel­op a sus­tain­able solu­tion so that the com­pa­ny can enjoy the tan­gi­ble ben­e­fits of the feed­back project in the long-term.