Does the offer meet visitor expectations?
The feedback system for your museum
Use the digital and tablet-based route to your visitors
Museums not infrequently strike a balance between the expectations of visitors and the requirements of donors. Satisfied visitors are therefore the most important success factor. Get visitor feedback and ask targeted questions that really interest you. The feedback remains in your hands. Customized reporting and dashboards help you draw the right conclusions.
Use the SayWay floor stand system and continuously check success-critical parameters. What aspects are important to your visitors, where is there room for improvement? Visitors give their feedback during their visit. The rating remains invisible to others and gives you the chance to evaluate the feedback to increase satisfaction.
Once you have integrated the SayWay system into your museum, it is easy to use the infrastructure for special surveys as well. This way, targeted surveys can be designed, concrete exhibitions can be evaluated or feedback on events can be requested. Even email addresses for newsletter mailing lists can be collected using the SayWay feedback system.
Good catering has an impact on the overall satisfaction of museum visitors that should not be underestimated. With an additional feedback terminal in the catering area, you can collect daily evaluations and thus ensure that the food continues to meet the demands of your visitors.
Museum staff are of prime importance and generate the highest costs. Only good staff can produce satisfied visitors and make a contribution to the overall bottom line. Good staff are satisfied staff. Use our SayWay feedback system for recurring staff surveys. Quickly identify problems in the working environment or grievances in individual departments and respond to the needs of your staff.
Feedback under control
Visitor satisfaction is not a given. SayWay gives dissatisfied visitors the opportunity to offload their frustration in a protected environment instead of spreading their opinion freely on the Internet. This allows you to act with confidence and without external pressure.
What SayWay can do for your museum operations
Your museum is unique, just like your visitors. That’s why custom solutions are part and parcel of our philosophy at SayWay. Together, we adapt questions and feedback evaluations to your needs. Here we draw on proven questions about quality, service and ambiance.
Create feedback questionnaires according to your needs.
Receive customized reporting
Benefit from our sector-specific experience
Boost your business and increase your sales:
through a state-of-the-art feedback system
Because the more you know about your customers, the better you can meet their expectations. And satisfied customers are not just loyal customers, they also recommend your company to others.
Any questions? Let us advise you
We will be happy to answer your questions in a personal conversation
Please fill out the contact form and we will get back to you as soon as possible. We look forward to collaborating with you.