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The feedback system for your museum

Use the digital and tablet-based route to your visitors

Museums not infrequently strike a balance between the expectations of visitors and the requirements of donors. Satisfied visitors are therefore the most important success factor. Get visitor feedback and ask targeted questions that really interest you. The feedback remains in your hands. Customized reporting and dashboards help you draw the right conclusions.

Possible applications

Use the SayWay floor stand system and continuously check success-critical parameters. What aspects are important to your visitors, where is there room for improvement? Visitors give their feedback during their visit. The rating remains invisible to others and gives you the chance to evaluate the feedback to increase satisfaction.

Once you have integrated the SayWay system into your museum, it is easy to use the infrastructure for special surveys as well. This way, targeted surveys can be designed, concrete exhibitions can be evaluated or feedback on events can be requested. Even email addresses for newsletter mailing lists can be collected using the SayWay feedback system.

Good catering has an impact on the overall satisfaction of museum visitors that should not be underestimated. With an additional feedback terminal in the catering area, you can collect daily evaluations and thus ensure that the food continues to meet the demands of your visitors.

Museum staff are of prime importance and generate the highest costs. Only good staff can produce satisfied visitors and make a contribution to the overall bottom line. Good staff are satisfied staff. Use our SayWay feedback system for recurring staff surveys. Quickly identify problems in the working environment or grievances in individual departments and respond to the needs of your staff.

Feedback under control

Visitor satisfaction is not a given. SayWay gives dissatisfied visitors the opportunity to offload their frustration in a protected environment instead of spreading their opinion freely on the Internet. This allows you to act with confidence and without external pressure.

What SayWay can do for your museum operations


Gauge visitor satisfaction

Whether it’s a small exhibition or a large museum, get accurate, real-time visitor feedback every day. Reporting and alerts ensure that every piece of feedback is received.

Get in touch with visitors

Answer specific inquiries from individual visitors systematically and directly via the integrated Ticket Tool, which forwards the inquiries to the responsible department.

Devise measures

Use the SayWay Action Planner to devise tailored actions from visitor feedback and measure success against defined KPIs.

Effective marketing tool

Surveys give your visitors the sense they can actively shape and be part of your enterprise. Leverage this valuable feedback and incorporate it to attract attention on your website and social media channel using our widget.

Closed loop process

At your side we help you to process and leverage the feedback to then communicate the results to your target group.

Full flexibility

Your museum is unique, just like your visitors. That’s why custom solutions are part and parcel of our philosophy at SayWay. Together, we adapt questions and feedback evaluations to your needs. Here we draw on proven questions about quality, service and ambiance.

Create feedback questionnaires according to your needs.

Customized questionnaires and SayWay feedback software provide accurate feedback to your most pressing questions.
Use our industry-specific and proven tools and experience for optimum results.

Receive customized reporting

We offer custom solutions for your information needs and your museum processes.
Technical setup of alert systems and dashboards quickly bring feedback to the responsible departments.
Automated PDF reports provide continuous feedback and transparent information sharing.

Benefit from our sector-specific experience

Our driver analysis is often used in museums to drill down into the concerns raised by dissatisfied visitors.
We know that museums are very special places and provide questionnaires that take your individuality into account.

Boost your business and increase your sales:

through a state-of-the-art feedback system

Because the more you know about your customers, the better you can meet their expectations. And satisfied customers are not just loyal customers, they also recommend your company to others.



SayWay collects customer satisfaction data in real time. For you, this means transparency. For your customers, it signals your appreciation and interest.

Quality management

Our real-time reporting via the digital dashboard flags up undesirable developments early on, but also lets you know when things are going well.


Use your SayWay terminal for marketing: promote products and direct marketing campaigns and use the submitted reviews for your search engine marketing.

Customer loyalty and referrals

By responding swiftly to requests, suggestions and criticism you stay close to your customers. Something customers really notice: boosting loyalty and referral rates long term.

Any questions? Let us advise you

We will be happy to answer your questions in a personal conversation

Please fill out the contact form and we will get back to you as soon as possible. We look forward to collaborating with you.