Application areas of patient surveys
Hospitals, rehabilitation clinics, spa clinics
Measure patient satisfaction quickly, easily and digitally
- What do relatives and visitors say about your hospital and its internal processes?
- How do the emergency services rate the approach to your emergency department?
- What do referring physicians think of the quality of your treatment?
Leave expensive paper-based quality management behind and start digital patient surveys with SayWay med.
Based on extensive industry experience and expertise, SayWay med makes professional patient satisfaction surveys fast, easy and cost-effective.
Identify reliably and in real time where your strengths and weaknesses lie. Find out first-hand which potentials are available.
- Up to 60% time and cost savings compared to classic methods
- Permanently higher response rates and easy handling
- Valid results with minimal effort
- Immediate and automated data evaluation in real time
- Benchmarking across all sites, departments and wards with differentiated time and content analyses
- Signal of appreciation to patients, relatives and employees
- Keep complaints in-house – communicate quality of results externally
Which solution is right for your organization? Take advantage of over 10 years of experience as an industry standard with many hundreds of healthcare customers. We have a large portfolio of customized and also standardized survey processes and solutions for clinics:
- Patient satisfaction surveys with different focal points
- PREMs – Patient-Reported Experience Measures
- 4 QD surveys for the Quality Clinics portal
- PROMs – make your outcome quality measurable with Patient Reported Outcome Measures and act competitively on the market
- PEQ (Patients` Experience Questionnaire) survey / White List – a well-known survey instrument of the Bertelsmann Foundation
- “Digital complaint box” with interface to complaint management
- Outpatient surveys for certification
- Referral survey
- Use of bedside terminals / entertainment systems e.g. from Siemens /HiMed for convenient patient surveys
Outpatient rehabilitation/rehab
Patient surveys in outpatient rehabilitation
How satisfied are the patients in outpatient rehabilitation? Are the rehabilitation patients satisfied with the therapy measures and the medical treatment? How is the organization around the rehabilitation measures evaluated? Are the lecture series comprehensible and varied?
Based on extensive industry experience and expertise, SayWay med makes it possible to conduct patient surveys in the context of outpatient rehabilitation quickly, easily and cost-effectively. Receive valuable information and recommendations for action and secure good ratings on important portals.
- Advertise with high patient satisfaction on relevant portals
- Get better all the time! Orientate yourself on the opinion of your patients in real time
- Conduct the required surveys of the cost units, such as the German Pension Insurance or the BAR with SayWay med digitally and easily
- Save patients the trouble of having to fill out time-consuming paper surveys with a pen.
- Complete solutions consisting of survey software, questionnaire, reporting and hardware
- DSGVO-compliant implementation according to all security standards
- Over 10 years of experience as an industry standard with many hundreds of healthcare customers
Medical practices
Show appreciation for your patients’ opinions
How satisfied are your patients with the treatment and organizational process in your practice? Understand your patients’ needs and save time and money.
- Digital survey with results in real time
- Patient appreciation
- Digital grievance box in real time – keep complaints in-house, not on social media
- Advertise good feedback in digital channels
Health care providers | Practices for physiotherapy/occupational therapy or speech therapy
How satisfied are your patients with the treatment?
How do patients feel about your therapy? How well is your practice organized? How satisfied are your employees? Value the opinion of your patients and employees and receive valuable recommendations for action for your physical or occupational therapy practice or your speech therapy practice.
- Digital survey with results in real time
- Appreciation of patients
- Real-time digital grievance box – keep complaints in-house, not on social media
- Advertise good feedback in digital channels
Care centers and social stations
How satisfied are your residents?
Satisfied residents and family members feel better and contribute to your success as well as the reputation of your facility. Digital surveys increase the response rates of your resident survey, save costs and can be used for any concern.
- Save up to 30% time
- Real-time digital grievance box – keep complaints in-house, not on social media
- Receive valuable recommendations for action
- Satisfied residents and family members recommend your facility to others
Pharmacies
How satisfied are your customers?
Determine the satisfaction of your customers within a few minutes and analyze the potential for improvement in your processes. You will receive valuable recommendations for action.
- Retain regular customers and win new customers
- Valuable recommendations for action and potential for improvement
- Advertise with good feedback in digital channels
- Use the results of our customer satisfaction analyses for your certifications
Donation centers and vaccination centers
How satisfied are your visitors?
Determine the satisfaction of your donors or patients within a few minutes and analyze the potential for improvement in your processes. You will receive valuable recommendations for action.
- Appreciation of donors & patients
- Valuable recommendations for action and potential for improvement
- Advertise with good feedback in digital channels
Medical supply stores
How satisfied are your customers with your service?
NUse the SayWay med feedback system and continuously query success-critical parameters. Which things are important to your customers, where is there a need for optimization? During the purchase or immediately afterwards, the customers give their feedback. The evaluation remains invisible to other customers and gives you the chance to evaluate the feedback in order to increase customer satisfaction.
- Valuing customers and patients
- Valuable recommendations for action and potential for improvement
- Advertise with good feedback in digital channels
Veterinary
How well do pet owners feel they are being taken care of by you?
Use the SayWay med feedback system and continuously query success-critical parameters. Which things are important to your customers, where is there a need for optimization? During the treatment or immediately afterwards, the customers give their feedback. The evaluation thus remains in-house and can be used as a marketing tool via your website if the results are good.
- Appreciation of your patients and their owners
- Valuable recommendations for action and potential for improvement
- Advertise with good feedback in digital channels
Frequently asked questions / FAQs on application areas of digital surveys
Which areas of application are there for digital surveys with SayWay med?
Paper surveys are time-consuming and expensive. With digital surveys, you not only save time and money, but also increase the response rate, whether in the hospital, in the doctor’s office, physiotherapy, in donation or vaccination centers or rehab and spa. Digital surveys from SayWay med are also used in pharmacies and medical supply stores.
Why digital surveys in the hospital sector?
Digital surveys increase your patient survey response rates, save costs, and are applicable to any concern. Use patient feedback, derive KPIs, and create a competitive advantage through targeted patient-centricity. Integrate SayWay into your bedside-tablet and entertainment terminal and make it extra easy for your patients to access. Survey not only adult patients, visitors, but also relatives such as parents, children and adolescents. All within the framework of legal requirements.
Why digital surveys in the pharmacy application area?
Use the SayWay med feedback system and continuously query your customers’ success-critical parameters. You not only show appreciation for your customers, but also receive important impulses for action. Where is there a need for optimization in consulting and sales? The evaluation gives you the chance to evaluate the feedback in order to increase the satisfaction of customers as well as referring physicians.
Why digital surveys in the field of medical supply stores?
With the SayWay med feedback system, you can easily query your customers’ success-critical parameters on an ongoing basis. In doing so, you immediately receive important impulses for action and convey lasting appreciation to your customers. The evaluation of satisfaction with service and sales gives you the opportunity to increase customer satisfaction with appropriate measures.
Why digital surveys in the field of therapeutic practices?
Whether you are a physiotherapist, osteopath, occupational therapist or speech therapist – the satisfaction of your patients is an important success factor. Digital surveys increase the response rates of your patient surveys, save costs and can be used for any purpose. Use patient feedback, derive KPIs and create a competitive advantage through targeted patient-centricity.
Why digital surveys in the field of donation or vaccination centers?
With the SayWay med feedback system you receive important impulses from your donors, visitors or vaccinators and their escorts. Show your appreciation to the users of your donation center or vaccination center. The evaluation on satisfaction with service and procedure gives you the chance to increase satisfaction with appropriate measures.
Why digital surveys in the field of nursing?
Satisfied patients feel better and contribute to your success.
With SayWay med, you survey different target groups in the care sector such as residents, relatives, employees and referring physicians via the online tool in different contexts.
Keep complaints in-house!
To ensure that you don’t miss critical feedback and can respond to it directly, we’ve developed the SayWay Alert System. Use SayWay med as an early warning system to identify fluctuations in the quality of care.
Why digital surveys in the field of veterinary medicine?
Use the SayWaymed feedback system and continuously query success-critical parameters of the owners of animal patients. You not only show appreciation towards the often concerned pet owners, but also receive important impulses for action. Where is there a need for optimization in treatment and service? The evaluation gives you the chance to evaluate the feedback in order to increase customer satisfaction.