Was it a good retail journey?
The feedback system for your retail operation
Use the digital and tablet-based route to your customer
Whether you’re in retail or a large chain store, you want your customers to be satisfied when they leave your premises. Ask targeted questions that really interest you. Customer feedback stays in your hands. Customized reporting and dashboards help you draw the right conclusions.
Use the SayWay floor stand system and continuously check success-critical parameters. What aspects are important to your customers, where is there room for improvement? Customers give their feedback during the decision-making process or immediately afterwards. The rating remains invisible for other customers and gives you the chance to evaluate the feedback to increase customer satisfaction.
Before you make major changes in your store or throughout the chain, it makes sense to get your customers’ opinions. Use the SayWay feedback system as a survey tool. What does the customer think about conversions, advertising measures, special promotions or new concepts? Find out with your targeted and project-related questions.
Once you have integrated the SayWay system into your operations, it is easy to use the infrastructure for your partners and suppliers as well. Short surveys designed according to your partner’s needs provide quick insights into promotions or product launches.
Good staff are of prime importance in retail and generate the highest costs. Only good staff can produce satisfied customers and make a contribution to the overall bottom line. Good staff are satisfied staff. Use our SayWay feedback system for recurring staff surveys. Quickly identify problems in the working environment or grievances in individual departments and respond to the needs of your employees.
Feedback under control
Customer satisfaction is not a given. SayWay gives dissatisfied customers the opportunity to offload their frustration in a protected environment instead of spreading their opinion freely on the Internet. This allows you to act with confidence and without external pressure.
What SayWay can do for your retail business
Your retail business is unique, just like your customers. That’s why custom solutions are part and parcel of our philosophy at SayWay. Together, we adapt questions and feedback evaluations to your needs. Here we draw on proven questions about quality, service and ambiance.
Create feedback questionnaires according to your needs.
Receive customized reporting
Use industry standards
Boost your business and increase your sales:
through a state-of-the-art feedback system
Because the more you know about your customers, the better you can meet their expectations. And satisfied customers are not just loyal customers, they also recommend your company to others.
Any questions? Let us advise you
We will be happy to answer your questions in a personal conversation
Please fill out the contact form and we will get back to you as soon as possible. We look forward to collaborating with you.