Professional and reliable hardware – made in Germany
The Customer Experience Platform
Survey results are only as good as the resulting measures. For a swift and targeted response to customer feedback, we provide you with customized reporting and smart tools. We are by your side throughout the entire optimization process.
At SayWay finding the custom-fit solution for you is what we do. This means adapting to the conditions and requirements of your industry, understanding you and your issues, and preparing the data in such a way that you can optimize the success of your business.
The feedback and ratings of your customers converge in real time on the central online management platform where they are clearly compiled. The data sets are evaluated entirely automatically and can be viewed by you using any Internet-enabled device.
Each reporting dashboard can be configured individually in line with your wishes and requirements. With our experience and your goals, we create analysis tools that give you a clear picture of how your products and services are rated and accepted by customers.
Already have existing feedback processes and reporting tools? We offer interfaces to feed the data into your system as required or to link customer feedback holistically and systematically with your CRM system.
Roles and user control
Depending on the size and complexity of your company, different permissions for employees and managers can make sense. For instance, it is possible for branch managers to access the results of their location, but not those of another site. You determine precisely who gets to see what data.
Automated PDFs and raw data
Keeping an eye on reporting and devising measures can be time-consuming. For this reason, we have developed a standard report that can be flexibly designed and emailed to each operative at intervals defined by them (daily, weekly, etc.). It is also possible to export the raw data as a CSV file.
SayWay offers more than a means to merely retrieving customer feedback. With our software, we create a special customer experience. You get to know your customers quickly and in a structured way and can react immediately to their wishes.
Customer Experience Management
Our SayWay complete solution
Our SayWay feedback system is more than just hard or software – instead it’s a combination of both. We offer you high-quality devices with functional software and the best service. We aspire to boost your business’s customer focus with the help of technology.
Still got questions about our products? Let us advise you
We will be happy to answer your questions in a personal conversation
Please fill out the contact form and we will get back to you as soon as possible. We look forward to collaborating with you.