Working with Sayway brings great added value to FitX and our members. Praise and criticism in this variety and form helps us to act quickly in a member-oriented way, to strengthen customer loyalty and thus to create an unforgettable fitness experience.
SayWay offers our patients the opportunity to directly point out both the positive and the negative – allowing us to carry out timely improvements as events arise.
We are very happy with the service and the price. Response time is very fast, the flexibility of the program is brilliant and the devices are very appealing. Both we and our patients can benefit a lot from SayWay.
Thanks to SayWay, we can gauge our customers’ satisfaction in real time. What’s great is that we can contact customers directly in the event of complaints. This means customers’ wishes always come first.
The system allows us to hone in precisely on what we want to learn from our guests. Evaluation of the survey data on your own dashboard is particularly convenient. The perfect overview and presentation of the submitted feedback make it possible to take targeted action.
Playfully simple – both for us and our guests. With our company-branded terminals, our guests can provide feedback on their stay in the shortest possible time and we can analyze it immediately. So even with 30 hotels, in just a few clicks we know where there is room for improvement and can act quickly.
Whether in the zoo restaurant or at our Panorama am Zoo – people are happy and keen to use the SayWay systems and this feedback in real time allows us to always stay “close to visitors and/or coworkers” and react suitably and swiftly.
