Digitale Kundenbefragungen für Ihre Sanitätshäuser
Problem
Schnelles Patienten-Feedback an jedem Ort zu jeder Zeit
Feedback Terminals müssen dort sein, wo sie von Patienten genutzt werden – an der Wand, auf dem Boden, auf dem Tisch oder als mobiles Gerät in der Hand. Inklusive Autostartfunktion, WLAN- und SIM-Konnektivität sowie SafeBox-Versand.
Lösung
Schnelles Patienten-Feedback an jedem Ort zu jeder Zeit
Feedback Terminals müssen dort sein, wo sie von Patienten genutzt werden – an der Wand, auf dem Boden, auf dem Tisch oder als mobiles Gerät in der Hand. Inklusive Autostartfunktion, WLAN- und SIM-Konnektivität sowie SafeBox-Versand.
Ergebnisse
Schnelles Patienten-Feedback an jedem Ort zu jeder Zeit
Feedback Terminals müssen dort sein, wo sie von Patienten genutzt werden – an der Wand, auf dem Boden, auf dem Tisch oder als mobiles Gerät in der Hand. Inklusive Autostartfunktion, WLAN- und SIM-Konnektivität sowie SafeBox-Versand.
Das sagen glückliche Unternehmen im Gesundheitsbereich
Daniel Gier
Managing Director
MedAix
“In our physiotherapy practices and health-oriented training centers, people come first. Therefore, we place very high value on living a high-quality service as well as a customer-enthusiastic service culture. With SayWay’s feedback system, we have the opportunity to get timely feedback from our patients and customers in order to react and make improvements as quickly as possible. With ten locations now, SayWay also helps us compare and keep service high across all locations. We are pleased with the very good reviews from our patients and customers – this motivates us to do our best every day.”
Ferdinand Mitschke
Managing Director
Mitschke Sanitätshaus GmbH | Medical supply store
“With SayWay med, we determine the satisfaction of our customers via the Net Promoter Score (NPS) at various customer contact points in our stores. We have been using SayWay med for several years and the surveys are very well received by our customers. This allows us to make our primary goal measurable: to permanently increase customer satisfaction. The cooperation with the SayWay med team is based on partnership. The team works with commitment, quickly and also offers solutions for individual issues.”
Dr. Florian Elgeti
Specialist for Diagnostic Radiology, Nuclear Medicine
X-ray practice Am Marstall
“With SayWay med, we have sharpened our focus on the essentials in our radiology practice. Patient and employee satisfaction thus always remain in focus!”
Johannes Keuck
Facility Manager of the Caritas Center Neustadt
Caritas Association for the Diocese of Speyer e.V.
“SayWay continuously provides us with important information on the allocation of appointments and gives our customers the opportunity to share their impressions of the quality of advice directly with us. The appealing terminal invites people to vote, as the numerous feedbacks from our customers show. Setting up the survey and evaluating the results is easy to do, and contact with SayWay is customer-oriented, reliable and fast.”
Günter Brands
Specialist Pharmacist for Offical Pharmacy
Apotheker Günter Brands e.K. | Pharmacy
“As a customer-oriented pharmacy, we are always trying to develop further. Our SayWay is a great help to us in this. Customer praise and criticism reach us in a simple way. Constructive criticism helps us to rethink our own actions and become better. And customer praise helps us to motivate better again and to cope better with the demands of our work.”
Axel Trompeter
Facility Management
Seniors Center St. Raphael
“In the price-performance comparison with other suppliers, under special consideration of the operability and the menu system, SayWay strongly convinced us with its terminal. The final decision in favor of SayWay’s floor stand was ultimately made easy for us by the excellent support of the SayWay team. Since we used to collect paper-based feedback from our teams every two years, the round-the-clock satisfaction survey is an enormous asset for us – for collecting praise, but also for promptly directing any complaints. The volume of feedback is many times higher, and consequently so is the informative value of the always up-to-date feedback.”
Dr. Christian Wiederer
Facharzt für Physikalische Medizin & Specialist for Physical Medicine & General Rehabilitation | President of the Austrian Society for Physical Medicine & Rehabilitation
Clinic am Kurpark Baden
“It is particularly important to our team to receive timely feedback from our patients so that we can react and make improvements as quickly as possible. A written feedback system is not only too slow for us, but also not meaningful enough in many cases. SayWay med offers our guests the opportunity to immediately point out positive and also negative things and gives us the opportunity to carry out improvement processes on an up-to-date and occasion-related basis.”
Regina Schönach
Specialist Integrated Care | Strategic Purchasing
Meconex and Centramed
“We are very satisfied with the service of SayWay med. From the very beginning, they documented very well, introduced us to the topic, sent us samples and simply provided a lot of good input, which they have thanks to their great experience.
The response time is very fast, the flexibility of the program is brilliant – within minutes names or questions can be adjusted. The equipment is also very appealing. And besides the great service also to Switzerland, the price is very fair. Both we and our patients can benefit a lot from SayWay med.”
Sebastian van Elk
Deputy Head of Organizational Development
Clinics und Senior resident homes
“I am positively surprised by both the feedback numbers and the versatility of the evaluation options. The results provide us with a much better, more specific and larger data set than we have been able to compile so far. The total number of feedbacks exceeds our previous annual numbers by a factor of three!”
Michael Wurm
Quality Management Staff Office
AWO Altenhilfe GmbH | Elderly care
“Together with SayWay, we were able to define the necessary information materials, questions and processes. Today we can say that seniors, relatives and visitors to our senior centers use the feedback terminals very well. Compared to the old, paper-based feedback process, we were able to increase the number of feedbacks by 10 times.”
Produktvielfalt Made in Germany
Schnelles Patienten-Feedback an jedem Ort zu jeder Zeit
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