Digital resident surveys
The known problem
Time and cost consuming quality management
Paper-based quality management in nursing is time-consuming, tedious and therefore expensive. Valuable time is lost in creating, printing, distributing and collecting paper questionnaires. The response rate is also poor. The evaluation of the results usually takes several weeks. Results are therefore not available in a timely manner. As a result, measures can only be derived with a significant time delay. It is not possible to react quickly to problems.
Our solution
Digital resident surveys with SayWay med
With SayWay med, healthcare companies conduct all surveys digitally and simply make patients, relatives more satisfied. SayWay med surveys allow all conceivable question types, free text fields, splitting questions along the desired or legally specified criteria. Questionnaires are suitable for various displays and are designed according to your CI specifications. We offer a suitable solution for every location and every context. For the referrer or referring physician survey, we recommend an online link, if necessary with QR code.
The SayWay med evaluation platform enables round-the-clock viewing of the collected data and prepares it graphically. – Simple, efficient, in real time. Evaluations are individually configurable. Access can be personalized via a role and rights system.
Your results
30% time savings and more results with digital resident surveys
30% time savings and simply more results with digital resident surveys.
The time-consuming creation, distribution and evaluation of paper surveys is eliminated. Feedback submission is simple, fast and intuitive. Results from more feedbacks are available immediately. Measures can be derived and implemented directly.
Always on the pulse of the residents. With SayWay med, survey different target groups in different contexts.
Collect feedback on site, not on social media. With SayWay med, you permanently establish the resident and employee perspective in your organization. Cost-effectively, you reach target audiences in “moments of truth” where you receive sincere, concrete feedback. Send a clear signal of appreciation to your target audience. Motivate your employees through praise and recognition of satisfied residents and their relatives.
Secure an edge over competitors through patient-centricity.
Customer testimonials on resident surveys
Axel Trompeter
Facility Management
Seniors Center St. Raphael
“In the price-performance comparison with other suppliers, under special consideration of the operability and the menu system, SayWay strongly convinced us with its terminal. The final decision in favor of SayWay’s floor stand was ultimately made easy for us by the excellent support of the SayWay team. Since we used to collect paper-based feedback from our teams every two years, the round-the-clock satisfaction survey is an enormous asset for us – for collecting praise, but also for promptly directing any complaints. The volume of feedback is many times higher, and consequently so is the informative value of the always up-to-date feedback.”
Sebastian van Elk
Deputy Head of Organizational Development
Clinics und Senior resident homes
“I am positively surprised by both the feedback numbers and the versatility of the evaluation options. The results provide us with a much better, more specific and larger data set than we have been able to compile so far. The total number of feedbacks exceeds our previous annual numbers by a factor of three!”
Your advantages
The solution for digital resident surveys
Here’s what you get:
- Up to 30% time savings
- More results
- Immediate data evaluation
- Signal of appreciation to residents, family members and employees
- Keep complaints in-house
Frequently asked questions / FAQs on digital resident surveys
What are the benefits of digital resident surveys?
30% time savings and simply more results with digital resident surveys. Paper-based quality management is time-consuming, tedious and therefore expensive. With SayWay med, care organizations conduct all surveys digitally and simply make residents, family members staff and management more satisfied. Measure resident satisfaction in real time digitally on site no matter.
Why is digital survey important in nursing?
The opinions of your residents and their relatives are crucial to the success of your care facility. Survey residents digitally in real time. Save time and money by eliminating paper surveys.
Does the IT infrastructure need to be adapted to survey residents digitally?
Für die Nutzung der digitalen Bewohnerbefragung mit SayWay med ist kein Eingriff in die IT-Infrastruktur notwendig. SayWay med-Terminals sind permanent mit dem Internet verbunden (über WLAN oder 4G). Die Datenübertragung erfolgt automatisch und unmittelbar – eine Voraussetzung dafür, zeitnah auf Feedback reagieren zu können.
Die SayWay med Patientenbefragungs-Systeme werden ausschließlich in TÜV- und ISO 27001 zertifizierten Rechenzentren in Deutschland betrieben. Patientendaten sind AES-256bit verschlüsselt, die Verbindungen mit SayWay med werden mittels TLS gesichert. Das SayWay med Angebot ist vollständig konform mit der Europäischen Datenschutz-Grundverordnung.