Digital customer survey in pharmacies and medical supply stores
Das Problem
Time and cost consuming quality management
Paper-based quality management is time-consuming, tedious and therefore expensive. Valuable time is lost in the creation, printing, distribution and collection of paper questionnaires. The response rate is also poor. The evaluation of the results usually takes several weeks. Results are therefore not available in a timely manner. As a result, measures can only be derived with a significant time delay. It is not possible to react quickly to problems.
Our solution
Digital customer surveys with SayWay med
With SayWay med, healthcare organizations conduct all surveys digitally and simply make customers, employees and patients more satisfied. SayWay med surveys allow all conceivable question types, free text fields, splitting questions along the desired or legally specified criteria. Questionnaires are suitable for various displays and are designed according to your CI specifications. We offer a suitable solution for every location and every context. For the referrer or referring physician survey, we recommend an online link, if necessary with QR code.
The SayWay med evaluation platform enables round-the-clock viewing of the collected data and prepares it graphically. – Simple, efficient, in real time. Evaluations are individually configurable. Access can be personalized via a role and rights system.
Your results
More results with digital customer surveys
Simply more results with digital customer surveys.
Eliminate the time-consuming creation, distribution, and analysis of paper surveys. Feedback submission is simple, fast and intuitive. Results from more feedback are available immediately. Measures can be derived and implemented directly.
Always have your finger on the pulse of your customers. With SayWay med, you survey in different contexts and different locations.
Collect feedback on site, not on social media! With SayWay med, you permanently establish the customer perspective in your pharmacy or medical supply store. Cost-effectively, you reach target groups in the “moments of truth” where you receive sincere, concrete feedback. Send a clear signal of appreciation to your customers. Motivate your employees through praise and recognition of satisfied customers.
Secure an edge over competitors through customer centricity.
Customer testimonials to customer
surveys
Ferdinand Mitschke
Managing Director
Mitschke Sanitätshaus GmbH | Medical supply store
“With SayWay med, we determine the satisfaction of our customers via the Net Promoter Score (NPS) at various customer contact points in our stores. We have been using SayWay med for several years and the surveys are very well received by our customers. This allows us to make our primary goal measurable: to permanently increase customer satisfaction. The cooperation with the SayWay med team is based on partnership. The team works with commitment, quickly and also offers solutions for individual issues.”
Günter Brands
Specialist Pharmacist for Offical Pharmacy
Apotheker Günter Brands e.K. | Pharmacy
“As a customer-oriented pharmacy, we are always trying to develop further. Our SayWay is a great help to us in this. Customer praise and criticism reach us in a simple way. Constructive criticism helps us to rethink our own actions and become better. And customer praise helps us to motivate better again and to cope better with the demands of our work.”
Your advantages
The solution for digital customer surveys
Here’s what you get:
- Up to 30% time savings
- More results
- Immediate data evaluation
- Signal of appreciation to customers and employees
- Keep complaints in-house
Frequently asked questions FAQs on digital customer surveys
What are the benefits of digital customer surveys?
Simply get more results with digital customer surveys. Paper-based quality management is time-consuming, tedious and therefore expensive. With SayWay med, healthcare organizations conduct all surveys digitally and simply make customers, employees and management happier. Measure customer satisfaction in real time digitally on-site whether in a pharmacy or medical supply store.
Why is the customer survey important?
The opinions of your customers are crucial to the success of your business in the medical sector. Survey customers digitally in real time. Save time and money by eliminating paper surveys.
Does the IT infrastructure need to be adapted to survey customers digitally?
No intervention in the IT infrastructure is required to use the digital customer survey with SayWay med. SayWay med terminals are permanently connected to the Internet (via WLAN or 4G). Data transmission is automatic and immediate – a prerequisite for being able to respond promptly to feedback.
SayWay med customer feedback systems are operated exclusively in TÜV and ISO 27001 certified data centers in Germany. The SayWay med offering is fully compliant with the European General Data Protection Regulation.