Digital family and child surveys
The problem
Time and cost consuming quality management
Paper-based quality management is time-consuming, tedious and therefore expensive. Valuable time is lost in the creation, printing, distribution and collection of paper questionnaires. The response rate is also poor. The evaluation of the results usually takes several weeks. Results are therefore not available in a timely manner. As a result, measures can only be derived with a significant time delay. It is not possible to react quickly to problems.
Our solution
Digital family and child survey with SayWay med
With SayWay med, healthcare organizations conduct all surveys digitally and simply make family members, parents, children, employees and management more satisfied. SayWay med surveys allow all conceivable question types, free text fields, splitting questions along the desired or legally specified criteria. Questionnaires are suitable for various displays and are designed according to your CI specifications. We offer a suitable solution for every location. Whether as a floor stand, space-saving wall and counter system or as a mobile tablet – our systems are robust, water-repellent and optimized for durability. The SayWay med evaluation platform provides round-the-clock insight into the collected data and prepares it graphically. Simple, efficient, in real time. Evaluations are individually configurable. Access can be personalized via a role and rights system.
Your results
Simply more results with digital family and child surveys
Always have your finger on the pulse of your relatives. With SayWay med, survey in different contexts. Collect feedback on site, not on social media. With SayWay med, you permanently establish the relatives’ perspective in your organization. Cost-effectively, you reach parents, children, and relatives in “moments of truth” where you receive sincere, concrete feedback. Send a clear message of appreciation to your target audience. Motivate your employees through praise and recognition of satisfied relatives, parents and children.
Client testimonials on family and child surveys
Sebastian van Elk
Deputy Head of Organizational Development
Clinics und Senior resident homes
“I am positively surprised by both the feedback numbers and the versatility of the evaluation options. The results provide us with a much better, more specific and larger data set than we have been able to compile so far. The total number of feedbacks exceeds our previous annual numbers by a factor of three!”
Michael Wurm
Quality Management Staff Office
AWO Altenhilfe GmbH | Elderly care
“Together with SayWay, we were able to define the necessary information materials, questions and processes. Today we can say that seniors, relatives and visitors to our senior centers use the feedback terminals very well. Compared to the old, paper-based feedback process, we were able to increase the number of feedbacks by 10 times.”
Your advantages
The solution for digital family and child surveys
Here’s what you get:
- Up to 30% time savings
- More results
- Immediate data evaluation
Frequently asked questions/ FAQs on digital family and child surveys
What are the benefits of digital family and child surveys?
Simply get more results with digital family/parent and child surveys. Paper-based quality management is time-consuming, tedious and therefore expensive. With SayWay med, healthcare organizations conduct all surveys digitally and simply make family members, staff and management happier. Measure customer satisfaction in real time digitally on-site whether in the clinic, rehab, nursing area or practice.
Why is the family/parent/child survey important?
The opinions of your patients’ relatives and parents are crucial to the success of your facility. Survey family members and parents digitally in real time. Save time and money by eliminating paper surveys.
Does the IT infrastructure need to be adapted in order to digitally interview relatives, parents or children?
No intervention in the IT infrastructure is necessary to use the digital family / parent or child survey with SayWay med. SayWay med terminals are permanently connected to the Internet (via WLAN or 4G). Data transmission is automatic and immediate – a prerequisite for being able to react promptly to feedback.
The SayWay med family / parent and child survey systems are operated exclusively in TÜV and ISO 27001 certified data centers in Germany. The SayWay med offering is fully compliant with the European General Data Protection Regulation.