Digital referral surveys
The Problem
Time and cost consuming quality management
Paper-based quality management is time-consuming, tedious and therefore expensive. Valuable time is lost in the creation, printing, distribution and collection of paper questionnaires. The response rate is also poor. The evaluation of the results usually takes several weeks. Results are therefore not available in a timely manner. As a result, measures can only be derived with a significant time delay. It is not possible to react quickly to problems.
Our solution
Digital referral surveys with SayWay med
With SayWay med referral surveys, healthcare organizations conduct all surveys digitally and simply make referring physicians, referring physicians, staff and management more satisfied. SayWay med surveys allow all conceivable question types, free text fields, splitting questions along desired or legally specified criteria. Questionnaires are suitable for various displays and are designed according to your CI specifications. We offer a suitable solution for every context. For the referrer or referring physician survey, we recommend an online link, if necessary with QR code.
The SayWay med evaluation platform enables a round-the-clock view of the collected data and prepares it graphically – simply, efficiently, in real time. Evaluations can be individually configured. Access can be personalized via a role and rights system.
Your results
30% time savings and simply more results
The time-consuming creation, distribution and evaluation of paper surveys is eliminated. Feedback submission is simple, fast and intuitive. Results from more feedbacks are available immediately. Measures can be derived and implemented directly.
Always on the pulse of the referring physicians.
With SayWay med you survey in different contexts.
Collect feedback on-site, not on social media.
With SayWay med, you permanently establish the referring physician perspective in your organization. Cost-effectively, you reach target audiences in “moments of truth” where you receive sincere, concrete feedback. You send a clear signal of appreciation to your target group of referring physicians who specifically recommend their facility to patients. Motivate your employees through praise and recognition of satisfied referring physicians.
Secure an edge over competitors through customer centricity.
Client testimonials on referral surveys
Dr. Christian Wiederer
Facharzt für Physikalische Medizin & Specialist for Physical Medicine & General Rehabilitation | President of the Austrian Society for Physical Medicine & Rehabilitation
Clinic am Kurpark Baden
“It is particularly important to our team to receive timely feedback from our patients so that we can react and make improvements as quickly as possible. A written feedback system is not only too slow for us, but also not meaningful enough in many cases. SayWay med offers our guests the opportunity to immediately point out positive and also negative things and gives us the opportunity to carry out improvement processes on an up-to-date and occasion-related basis.”
Regina Schönach
Specialist Integrated Care | Strategic Purchasing
Meconex and Centramed
“We are very satisfied with the service of SayWay med. From the very beginning, they documented very well, introduced us to the topic, sent us samples and simply provided a lot of good input, which they have thanks to their great experience.
The response time is very fast, the flexibility of the program is brilliant – within minutes names or questions can be adjusted. The equipment is also very appealing. And besides the great service also to Switzerland, the price is very fair. Both we and our patients can benefit a lot from SayWay med.”
Your advantages
The solution for digital referral surveys
Here’s what you get:
- Up to 30% time savings
- More results
- Immediate data evaluation
Frequently asked questions / FAQs on digital referral surveys
What are the benefits of digital referral surveys?
Simply get more results with digital referrer and referring physician surveys. Paper-based quality management is time-consuming, tedious and therefore expensive. With SayWay med, healthcare organizations conduct all surveys digitally and simply make partners, staff and management happier. Measure patient satisfaction in real time digitally on-site whether in the clinic, rehab, nursing area or practice.
Why is the patient survey important in the hospital?
The opinions of your referring physician partners are critical to the success of your facility. Referrers decide which medical facilities you recommend to patients. Survey referring physicians and referring physicians digitally in real time. Save time and money by eliminating paper surveys.
Does the IT infrastructure need to be adapted in order to digitally survey referring physicians or referrers?
In order to use the digital referral survey with SayWay med, no intervention in the IT infrastructure is necessary. SayWay med terminals are permanently connected to the Internet (via WLAN or 4G). Data transmission is automatic and immediate – a prerequisite for being able to respond promptly to feedback.
The SayWay med referring physician and referral systems are operated exclusively in TÜV and ISO 27001 certified data centers in Germany. The SayWay med offering is fully compliant with the European General Data Protection Regulation.