Archives: Patientenbefragungen

University clinic Carl Gustav Carus Dresden

“On the subject of digital feedback with SayWay med, we have learned a lot. The idea arose from digital feedback in other service areas with the clear advantage of immediate or faster action in the event of dissatisfaction. Above all, an important driving force was that of locating the responsibility for complaint processing from the central area of quality and medical risk management to the responsible areas, so that the contact persons can react immediately to the report and initiate improvement measures.”

University Clinic Essen

“We are very pleased with the establishment of the electronic feedback system. We can now even better determine which processes can and must be improved for our patients and for our visitors. The foolproof operation of the feedback system also makes it easier and more attractive for our older patients and guests. A flexible dashboard makes a general but also a more precise overview of all feedbacks very easy.”

Asklepios Clinic Hamburg

“We decided to establish an electronic feedback system in addition to the existing paper-based continuous patient survey. During the planning and development phase, we received excellent support from the SayWay med team. Through the features offered by SayWay med, we have the possibility to individually evaluate the satisfaction of our patients and to react adhoc to the feedback.”