Douglas counts on SayWay
Now in all German and Italian branches.
Since autumn 2016, SayWay has been installed in Douglas branches all over Germany with over 500 feedback terminals providing an innovative feedback solution at the point of experience. SayWay is helping the largest German perfumery chain to see the company more from the customer’s point of view. Every day. Permanently. The aim is to improve the quality of service and also to take the suggestions and ideas of the customers seriously. The “SayWay Alert” system also enables Douglas to respond directly to complaints at branch level or at the central service point.
Douglas is using the new and unique SayWay scanner systems so that customers can scan their Douglas customer cards or any code on their mobiles or till receipts. The SayWay solution for Douglas is now being developed step by step for use in other countries in Europe. Since January 2017 SayWay has launched an innovative, fully automated online reporting system for all Italian branches.