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Douglas counts on SayWay

Now in all German and Italian branches.

Since autumn 2016, Say­Way has been installed in Dou­glas branch­es all over Ger­many with over 500 feed­back ter­mi­nals pro­vid­ing an inno­v­a­tive feed­back solu­tion at the point of expe­ri­ence. Say­Way is help­ing the largest Ger­man per­fumery chain to see the com­pa­ny more from the customer’s point of view. Every day. Per­ma­nent­ly. The aim is to improve the qual­i­ty of ser­vice and also to take the sug­ges­tions and ideas of the cus­tomers seri­ous­ly. The “Say­Way Alert” sys­tem also enables Dou­glas to respond direct­ly to com­plaints at branch lev­el or at the cen­tral ser­vice point.

Dou­glas is using the new and unique Say­Way scan­ner sys­tems so that cus­tomers can scan their Dou­glas cus­tomer cards or any code on their mobiles or till receipts. The Say­Way solu­tion for Dou­glas is now being devel­oped step by step for use in oth­er coun­tries in Europe. Since Jan­u­ary 2017 Say­Way has launched an inno­v­a­tive, ful­ly auto­mat­ed online report­ing sys­tem for all Ital­ian branch­es.